TLC Network Managed Services
Our total LAN care (TLC) package allows you to focus on the core of your business, with out being distracted by the problems of the Servers, Work Stations or the technology your business runs on. Coolcat Inc's advanced management team monitors and manages your entire infrastructure wile proving LIVE unlimited HELP DESK support from $17.50/ Work Station / Month.
There’s no lock-in and no long-term commitment. Coolcat operates a rolling, cancel anytime contract. If we’re not doing the work for you, turn us off and we stop billing...that day.
Coolcat Inc monitors and works to resolve the root cause of problems with the elements that constitute a Wide Area and Local Area Network, Mission critical applications, Servers, Storage, corporate and eCommerce web sites.
Methodology:
In order to deliver our total care service package we will first provide to you a complete network assessment and report, at no cost. Once this is completed we can determine any possible issues or potential problems to remediate prior to the inception of the service. This allows Coolcat to provide our total care for one low per node price.
Coolcat Inc
provides
•Broad
range of expertise of
systems and
applications:
The Coolcat Inc
monitoring service can
support the majority of
industry leading systems
and applications. A wide
field of monitoring
support ensures that the
performance information
you need can be gathered
and displayed for the
dynamic infrastructure
investments of your IT
architecture.
•LIVE
HELP DESK:
The Global
Enterprise Management
Center here in North
America provides you with
a centralized point of
contact for a 1-800 live
technical support (HELP
DESK) service. The
single point of contact
for monitoring includes
alert aggregation and
custom escalation
procedures, 24x7. You
always know where to go
for your answers.
•From the network layer
to the application
layer:
Get a complete view of
your network, system and
application performance.
The Coolcat Inc
monitoring service
captures performance
data from all the
logical layers of your
infrastructure: from
port availability to
throughput to CPU
utilization, you get a
complete view.
•Customized
monitoring:
The Coolcat Inc
monitoring team tunes
our Cool monitoring
platform so the
information you care
about and need works for
you. Thresholds are set
to limit false alerts
and provide timely
notification of
potential issues.
Coolcat Inc will filter
all alerts to get to the
real issue.
•Round-the-clock
visibility:
Our client portal provides
you with secure
real-time visibility of
alerts and incidents,
24/7. Giving you access
to alerts, performance
graphs, incident
tickets, change
requests, asset
information, and
management reporting.
